Issue: Looking at Balance History, the Current Balance and Amount columns on my workstation are switched (they are fine on everyone elses) Resolution: Click and hold on the the column header - drag ...
Issue: Saturday Reports are not available Resolution: Comp Ops is dark on Saturday. These requests will have to wait until the next business day. Put in an IslandTicket...
Issue: The OSI Breach of Contract Letter is not printing. Resolution: This form is set to print to “Letter Head” so if a user call to say it’s not printing to their usual OSI printer, go into the pr...
Issue: Need a report showing OSI Employee Authorities Resolution: You can verify the authorities assigned to your employees. Here’s how: Login to Optima Select OSI Employee Reports Select OSI Empl...
Issue: Trying to print a form (ex. ACH Stop Payment – input member info but get the below error message even before print processing), however others are able to print the form An exception occurred...
To install Fedline Advantage, add the desired workstation from SCCM: Device Collections \ Assets and Compliance\Overview\Device Collections\Application Groups \ Fedline Right-Click \ Properties \ Memb...
Issue: Images in emails displaying as Red X Resolution: Outlook prevents the automatic download of pictures in email messages as a security measure to help prevent possible spamming. It permits imag...
Prologue 9.15 Client Instructions Uninstall the existing Fiserv Prologue 9.0 client Be sure to first install sql 2008 native client by copying it to the c:\temp from \\prologue2\download\client\qlncli...
Risk Management after hours coverage: If you call extension 4444 after 5 or on Saturdays, the number is programmed to roll over to a cellphone. Please hang on long enough for it to be forwarded....
If you call extension 4444 after 5 or on Saturdays, the number is programmed to roll over to a cellphone. Please hang on long enough for it to be forwarded. If you can't reach anyone this way, you ca...