CARD WIZARD\OSI -STATUS LOOP OVER 3 Mins

Issue:

OSI error message: Status Loop Over 3 mins long

Resolution:

RDP into ICITSD205PW01 (IT SCLogic \ Card Wizard PC)

Log onto Card Wizard, select NETWORK, click the Monitor tab and expand branch having issue

Both SuperCAT and DataCard should be GREEN. If there is a job pending, it will be YELLOW and read (Busy/1) - if that is the case, right-click and select Delete Pending Request.
If it's RED, right-Click and select RESTART

On the DataCard, have user remove any cards in the Rejected bin

Remove and restack new cards (like you would a deck of cards)

Have user turn the DataCard machine off, wait about 10 secs, turn it back on and retry creating a card