LPL - Forms Do Not Display or Populate

Qs. Are you currently using Adobe Reader 10.1.3 & above?

Ans. If not, open an Islandticket request for an upgrade of Adobe Reader.

     How To Check Version

• Open Adobe Reader
• Select Help on Menu Bar
• Select About Adobe Reader
• Check for Version on bottom left of the Legal Notice Button
• Click Pop-up screen to close

Ans. If you have Version 10.1.3, check the follow:

• Access LPL
• Go to Tool
• Select Compatibility View Settings
• Click the Add button to include LPL as 'Websites you've added to Compability View'
• Check 'Display intranet sites in Compatibility View'
• Click Close button
• Go to Tools
• Select Manage Add-ons
• Click on Show and change to All add-ons
• Verify ALL Adobe items are Enabled

Ans. If Forms does not populate with member data

• 'Always Allow' pop-up blocker message will need to be selected