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Welcome

  • Welcome to your new Help Center!

    Welcome to your new Help Center! Welcome to the Help Center, the go-to place for support for your customers. Your customers can browse and search self-service content here. This is an article, which c...

  • Sales Vision - IE 11 How to Make the Legacy Application Work

    How to make the legacy Sales Vision application work in Internet Explorer 11 To make the legacy Sales Vision application work Internet Explorer 11, you must enable “Enterprise Mode.” Here are the step...

  • Mimecast Email Service

    Mimecast Email Service    (see attached for detailed instructions) What is happening? We are excited to announce an upgrade to our existing email SPAM, Encryption, Large File Transfer, Archiving, and ...

  • Ascensus (IRA) Access

    Ascensus (IRA) Access   User log in and passwords are handled by Virginia Jensen however most staff do not need this. If they are trying to access the site and get a window asking for logon and passwo...

  • PC Replacement Steps

    PC Replacement Steps Lansweep of current applications on PC Check current checklist (\\helpdeskstor\helpdesk\0PC Deployment Checklists\Completed Project) for additional software\desktop links not list...

  • MimeCast User Awareness - Targeted Threat Protection

    Mimecast has a built in User Awareness program. Employees will at random get directed to the screen below when clicking on a link embedded in an email. It’s set at a 5% rate so it won’t happen often a...

  • MeridianLink Check Printing – OSI Workstation Print Override to Tray 3

    MeridianLink Check Printing – OSI Workstation Print Override to Tray 3 (see attached for detailed instructions)   Services Tab\ System\ Printing Operations\ Print Specifications\ Print Specifications ...

  • New Hire Procedure

    New Hire Procedure HR will submit a ServiceTicket when a new employee is hired to request the creation the employee user accounts   ServiceTicket is assigned to the Help Desk group. Tech assigned will...

  • Employee Status Change Procedure

    Employee Status Change Procedure   HR will submit a ServiceTicket with details regarding the employee change (i.e. name, location, etc) HR will submit a ServiceTicket with an Excel document for verifi...

  • ATM - Branch Reporting Low on Cash

    Issue: ATM - Branch Reporting Low on Cash User reports ATM low on cash or displaying Cash Dispenser Cassette #/Low   Resolution: User should send an email to Frances Story, Sonia Amaya-Gilstrap and Br...