Based on information from OSI: (The user will have to re-create the ones they had)
12/4/15 (from OSI)
Hi Jacqueline, normally when we see the favorites items missing is when a change was made on the SAF server a SU install and so on. There is no current way to restore the favorites the user would need to recreate the linking.
12/5/14 (from me)
We did not make any changes to the SAF. Only one user was affected regarding the missing Favorites. It doesn't matter which PC she logs in from.
12/18/14 (from OSI)
Hi Jacqueline, the Favorites are based on the user so it doesn't matter what workstation the user will use. The user will have to re-create the ones they had, I do apologize. Please let me know how your would like to move forward with the case.
Omar Ortiz
Comments