Corrupt User Profile

Issues:

• User gets various c:\Users\user name\AppData pop-up messages being read-only or not having permission
• Cannot remote into user. User gets a message: "There was a problem starting Remote Assistance. Remote Assistance is unavailable for the current user account. If you are using a Windows Guest account try logging in with another account. If you are using a Guest account, try restarting your machine."

Resolution:

1. Remote Desktop to PC and log on with elevated rights
2. Go to C:\Users and delete the Temp folder
3. Go to regedit - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
4. Delete the Temp profile and find the users profile with name .bak
5. Right-click, select Rename and delete the .bak
6. Close all windows and restart the PC.
7. Have the user log on and re-establish the users default printer

If the user still has issues logging in recreate the users profile

• Recreate user profile
  1. Copy anything the user may have saved on their desktop to their U drive
  2. Have user log off and you log on
  3. delete users account
  4. Regedit - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  5. Delete users profile
  6. Log off and have user log on
  7. Set the users new profile up (default printer, items from desktop, etc)