Verafin Link

Issue:

User calls to report that the link is not connecting. Just spins

 

Resolution:

5\15\15 - the Verafin Saas icon, Google Chrome will launch and connect to the Verafin site

Install Google Chrome if it is not installed on the Workstation

Put the icon on the Public Desktop (can be found in \\helpdeskstor\General)

 

Call Comp Ops and see if they can connect

If they can, have the user close the and then retry using the link on the Islandnet Homepage

 

If Comp Ops cannot connect, they have a procedure they follow:

 

Any issues with the system, send an email to:

1)      Verafin Customer Support: ussupport@verafin.com

CC: Legal and Compliance, CompOps, Diane Madison-Jammal, Mark Firestone, Patrick Barlis, Curt Yasahura, HelpDesk