Issue: Trying to pay bills thru Bill Pay but getting kicked out Resolutions: Add *.myislandbanking to Compatiablity View and Internet Options\Security\pop-ups (allow) ...
Issue: The Amount Financed on loan docs is not diplaying correctly for some members view online Resolution: An issue has been identified when members are using Chrome PDF Viewer on our CUNA loan d...
Issue: My signature is not on emails I send to forward\reply to Resolution: If you previously had a signature Go into your Sent items Open an older email that has your signature on it Highlight the ...
Issue: Cannot change my email signature from double-spaced to single Resolution: Try removing the stationery File\Options\Mail Stationery and Fonts Click on the Personal Stationery tab Under Theme, ...
Issue: Search on a recent loan doc number but data not found Resolution: These are the steps Marc Torio took to resolve the issue so tickets will need to be assigned to his team I disabled UAC an...
Issues: Blank lines under the Select a Service column indicating missing services Resolution: Scroll to the far right, you will see the list of services. This is what should be listed: Savings Check...
User Request Zip Code Modification - Please see attachment...
FIS e-Access Error Message Issue: Virginia Jensen may send an email to the Helpdesk. If so, the email below should be sent out to the IslandTeam. If a branch calls, have user send you a screen shot ...
Please contact Jim Lind for all web updates....
IslandTicket Procedures for Users Maintenance. Please view attachment for additional information....