User Cannot Logon to Windows - Error Message: Cannot Load Profile

Issue:

• User Cannot Logon to Windows - Error Message: Cannot Load Profile

Resolution:

1. Remote Desktop to PC and log on with elevated rights
2. Go to C:\Users and delete the Temp folder
3. Go to regedit - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
4. Delete the Temp profile and find the users profile with name .bak
5. Right-click, select Rename and delete the .bak
6. Close all windows and restart the PC.
7. Have the user log on and re-establish the users default printer