Issue:
Trying to listen to voicemail on PC and getting a "Windows Media Player encountered a problem while playing the file" error message.
Resolution:
Lock users PC. Switch users and log on as yourself because the file is located on the ITS shared drive.
Load the g.729 codec onto the PC
The codec is located here.
K:\g729codec folder
Copy the sl_gl79a_setup file to the users c:\temp and run it as an Admin
Omar Ortiz
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