Emails from Verafin regarding access to our system should be handled as follows per discussions with Patrick,
Verafin’s requests to connect to us will come into Helpdesk@myisland.com
Helpdesk will create the IslandTicket – Subject will be the email Subject
User will be Patrick
Copy and paste the email, including the From and Sent (for tracking purposes)
Assign to Patrick
Omar Ortiz
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