OSI - IR_StarterCheckIssue_2010_01_26

Description Of Incident:

• Branches reported starter/temp checks would not print from OSI.

Cause:

• It was determined that a system account (ISERVICE) was locked out, thus denying permission to the OSI system.

Resolution:

• The ISERVICE account was unlocked.  Tracing the logs back, it was shown the account was locked at another server.  This account is shared among system services, and it is likely a vendor working on the Akcelerant server caused the account to be locked out.