OSI - Online Form Printer Error

Issue:

• Unable to print ACH Stop Payment or other forms
• Receive exception error message when input member information
  • An exception occurred that caused the document/report to not print.
  • Exception: Attempted to read or write protected memory.
  • This is often an indication that other memory is corrupt.
• Click OK

Resoluton:

• Logon into OSI
• Go to Service => Relationships => My Forms
• Click Refresh Cache
• Logoff and back onto OSI

If you continue to experience issues, request co-worker to print form for your member.

Once finished with member, please open an islandticket for further assistance.