Issue: User getting message, Contact IT Service Desk or An error occured in the system. Contact your customer service representative after changing password for FIS eAccess Chex Systems Resolutio...
http://islandxmedius/fax/status/Folders.jsp?folderIndex=2&pageNumber=1 After Terry has setup the user, create the shortcut on the desktop. Open it to change the icon. ...
Issue: Bret can give users access to view reports without needing a license. However the user must Export the report to an application (Excel in most cases). User gets error message: Unable to downl...
Issue: IDs that are scanned using the small desktop scanner are really dark Resolution: Calibrated desktop scanner Open VerantID ScanID, Select Tools \ Calibrate Scanner Have user insert calibra...
C3 Networx Technician Request - Portal Link: https://cw.home2office.com/v4_6_release/services/system_io/customerportal/portal.html?company=h2o&locale= Users with access to ticketing system: Patric...
Issue: OWA requesting password (from teller line) - auto-filling within with user name and @myisland.com but would not accept password (user had changed this morning) but if tried Logon as Other Use...
The Help Desk is now able to reset users passwords in Springboard....
Issue: Trying to link an ID but keep getting error message: the connection to port application has been locked and then kicked out of OSI Resolution: The ID has been scanned at too high dpi (over...
This can be done by the Helpdesk Staff Request User to provide complete Address for search Zip Code Validation (see attached for detailed instructions) https://tools.usps.com/go/ZipLookupAction!inpu...
Issue After refresh getting at logon, getting an Beginning Cashbox Cash Balance box. Resolution: Core Reporting and Core Object Director applications need to be reinstalled for the database (i.e....