Issue: Received a call from a user asking why she could not change the Notes she had put on a members account (the Edit option was no longer available). Resolution: April 12,13 - Spoke with Virgini...
Issue: When user types, there is a delay before the letters\numbers appear in all programs Resolution: Change the USB port Change the keyboard Log the user off \ log on with elevated rights Recreate...
Requests for access to FSSI should be forwarded to Mark Firestone...
Per Patrick, branch training videos are on the RS server...
Issue: User would like a drive to map for them each time they log on but checking Reconnect at logon is not working Resolution: Open Notepad and copy this (change P to whatever drive letter you wo...
Issue: User reporting that logging on is fast but slowness moving from page to page Resolution: Contact Becky Valdez, ext. 7591 or Joe Gonzalez, ext. 7397 in Consumer Lending. They will contact th...
Issue: Trying to place a Stop Payment and keep getting error message: An exception occurred while attemping to post a transaction. Account #######, Type: CS --> ORA-00001; unique constraint (OSIBAN...
Diebold: (877) 878-4894 See attached for list of ATM Terminal Numbers and Locations Call Diebold and request service and description of problem for the reported ATM Get ticket Ref # and request a ...
Issue: User at Island Center can hear a YouTube video but the video is not displaying (FYI - YouTube is blocked at the branches) Resolution: Expand the YouTube video to Full Screen...
Issue: OSI error message: Status Loop Over 3 mins long Resolution: RDP into ICITSD205PW01 (IT SCLogic \ Card Wizard PC) Log onto Card Wizard, select NETWORK, click the Monitor tab and expand branc...