From: Gappa, Peggy [mailto:pgappa@visa.com] Sent: Monday, July 15, 2013 8:01 AM Subject: CATS Access Please ensure that if you have book-marked the CATS Access URL to your “Favorites” that it is lis...
Issue: The Cashbox Daily Report is not avail Resolution: If this is first thing in the morning, the reports have not completed their run. Wait 15-20 mins and retry If this is later in the day, co...
Help Desk Staff and Tod have access See attached document for steps to create a User Account and assign Customer Security Code. 9/16/14 from Virginia Jensen BTW, I added ChexSystems OFAC too but ...
As of July 15, 2013 the VISA DPS link is: https://www.visadpsmain.com If your current shortcut does not work or you are using a link in your Favorites that is not working, it is because they need ...
Issue: Branch calls to report OSI very slow and some workstations frozen Resolution: Checked http://orionnpm (password in KeePass), Netflow, select the branch and check the last graph, Top 5 Conve...
Issue: Myisland online flex application. When I log on to print out the online application, it will only allow me to print out the 1003 and I am not able to print out the rest of the disclosures. It...
Issue: When trying to print a Balance History from a GL account, it will not print Resolution: After clicking on PRINT, select Completed History (NOT Customer History)...
BankServ said there is a glitch in GFX BSA Client, when someone clicks on the Relationship button, is sometimes takes their GFX BSA server offline. Users can still access BankServ BSA Client but will ...
Issue: User not receiving CLS (Consumer Loan Servicing) Request forms in my Outlook that members complete from our webpage. Resolution: Jim Lind (primary) Roland Cabanban (secondary) must add the user...
Issue: How do I view older, archived emails for additional mailboxes that I have access to? Resolution: Open Archive Manager and the mailboxes you have access to will be listed on the left side unde...