Issue: User cannot save anything to Favorites Resolution: This is because there is no U drive mapping (which is where User Favorites are saved) Fix is to readded the mapping to User profile in Activ...
When using Sales Vision, no other Internet Explorer window can be open. It’s a glitch in the program. So if you are logged onto Referral Mgr but then try to also open Sales Vision and it opened into ...
Shortcut is on the Homepage (password unlock \ reset contact Lisa Healy or Debbie Williams) or http://customers.salesviz.com/SalesVision/SVApps/PromoReferralBase.aspx IMPORTANT NOTE: CLOSE ANY ...
How to get WebEx Productivity Tools - install is located \\helpdeskstor\helpdesk\WebEx\WebEx Productivity Tools folder Run webex_productivity_tools.msi Will start and then ask for Administator Rights...
File Transfer Program Team, We have implemented a new program that will allow us to send and receive member’s sensitive documents in a secure fashion. You should all have a new shortcut on your deskto...
Issue: User calls to report that the link is not connecting. Just spins Resolution: 5\15\15 - the Verafin Saas icon, Google Chrome will launch and connect to the Verafin site Install Google Chrome i...
Issue: While working in Prologue if User receives error message Action: Send a screenshot to via email to ServiceTicket with a description of what they were (try) to do. This will open an IslandTick...
The following Consumer Lending staff can unlock or reset Dealer Trac passwords: Joe Gonzalez - 7397 Becky Valdez - 7591 Kim Smith - 7584...
Issue: After I scan a .pdf to myself that needs to be forwarded to the member, I can't send it encrypted unless I save it to my desktop and then reattach because there is no Encrypt button available h...
Curt Yasahara can set you up with a user ID and login. Attached are the full instructions for both the organizer (you) and the attendees. Lee Rivera is your contact if you need any assistance....