Issue: Mystery: from time to time I right click and change my signature and one out of three or four times Facebook link shows up- I have no idea why. Resolution: We have seen this in the past ...
For anyone requesting VPN/Duo access, please include in the ticket their account/username and cellular phone number. If they are a vendor I need their account/username and cellular phone number and ...
Help Desk/Comp Ops, Generally, support tickets for online banking will be opened and tracked by Mark. This information is being provided for your reference in the event of an urgent matter where we ...
For troubleshooting Online Banking agreements \\islandstor\Window7package\Dept\IRB_Viewer\ Right-click Setup.exe OK Click on the Big button Click Continue Click ok Open IRB View and for Port add...
Issue: I am having problems “printing” the label pdf files to the appropriate folders. The files should Save to the select folder but instead it wants to print and sits in the Adobe PDF printer queue...
Issue: User can log in and add info but get the attached error message when trying to accessing Reporting Resolution: The issue is usually due to the vendors Report Server being offline. Send email ...
Issue: When I log into Online Banking and go thru the registration, I enter the Code and select Yes (that it's a private PC) but after I log off I have to go thru the registration process again. Res...
Issue: Users Inbox not updating, not receiving scanned items or showing Disconnected Resolution: Close Outlook. Control Panel \ Remove Default Profile \ Add (name profile Outlook) Allow the system...
Issue: Trying to add a product but each time I select one, even for the same member, I get a popup Internet Explorer - do you want to allow this webpage to access your Clipboard? If you allow this, ...
Issue: Trying to use RAdmin (Remote Administrator) to access remote PC but getting Cannot connect to the server. We are able to ping the workstation as wel as access that system via Remote Desktop....