Follow the attached instructions, DMI Secure Transport - User Guide: see pages 8 - 12 ... for instructions on installing the Upload/Download Wizard down to Option C User will receive two emails; one...
Issue: I & I views training videos from the DataVision website but the video will open a blank screen and the videos will not play Resolution: Access DataVision thru Chrome - the company is currentl...
If a user calls to report that their Mozilla Firefox will not open when they click on it (does nothing)…. It’s because an update was pushed but it did not uninstall the old version so now the system h...
Issue: The green checkmarks indicating PASS for Summary of Results in Conform X do not print Conform X Report printing really large, off the page or has extra\blank pages Resolution: To get the gree...
If a user requests IIS reset on WFSAppnet (in regards to Onbase\Optima), forward the request to the Windows System team. ...
Do not have the option to select 1920 x 1080 resolution Download 3020 graphics driver from \\helpdeskstor\General\Video Driver 3020\Video_Driver_MW8G3_WN32_10.18.14.4170_A16 To make it a bit large...
Everytime Word is opened, a Macro information window pops up Close all Office programs Go to Control Panel \ Programs \ Office 2010 \ Change \ Add or Remove Features For Excel, Outlook and Word, Cli...
Issue: Clicking on the Sales Vision Quick Link opens the Dashboard and I need the Referral window. Resolution: Click on the Referral Manager link above the Sales Vision link...
Springboard User setup is done but Bret Johnson. The Help Desk can Unlock, Reset and Edit but does not have the authority to create users....
Issue: Addmaster (receipt printer) will not reprint Paper readjusts Resolution: Configuring IJ7XXX Addmaster Printer (see attachment for detailed instructions) (all dipswitches up) Go to: \\help...