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  • Where are my custom templates in Office 2013?

    The custom templates you created using an earlier version of Office are still there, but Office 2013 doesn’t show them by default. Instead when you open an Office 2013 program, you’ll see the Office.c...

  • File Association - Adding \ Deleting a File Type

    How to Add or Remove a File Type from the Index in Windows 7 and Windows 8      Information The Index keeps track of the files on your computer and stores information about the files, including the fi...

  • Emailing Large (Encrypted) Documents To\From

    Issue: Staff needs to email an encrypted file to a member Resolution:  Use the SendFile application (icon should be on your desktop) https://www.northislandcu.com/upload   Issue: Member wants to send ...

  • Checkfree/Partner Care

    From: Mark Firestone Sent: Thursday, August 14, 2014 11:45 AM To: Call Center Online Team Cc: ITS Management; Help Desk Subject: Checkfree/Partner Care   As 90 days have passed since conversion from C...

  • Verifast Pinpad Warranty \ Repair

    From: Kim Keeping <Kimberley.Keeping@opensolutions.com> Date: August 14, 2014 at 12:26:28 PM PDT To: Radke, Joanna (US - Oregon) <Joanna.Radke@fiserv.com>, Christine Cerda <CCerda@myisland.com> Cc: Pa...

  • RASPlus - Installing Software

    RASPlus Workstation Client  Install and Config - see attachment for detailed instructions and branch camera IP addresses   From: Christine Cerda Sent: Monday, January 12, 2015 3:45 PM To: Roxi Vargas ...

  • Adding NICU_BYOD on Phone

      To Add NICU_BYOD on Phone (see attached document for detailed instructions)   Here is the instructions on how to add NICU_BYOD on an iPhone:   Click Settings Click Wi-Fi Click Other Under Name: type...

  • CST - Page is not loading

    Issue: CST Down? Page is not loading.  We are able to get into Bill Pay ok.   Resolution: Able to log back in after I cleared cookies and cache  ...

  • Digital Insight DI - Password Unlock \ Reset

    Digital Insight - DI passwords are unlocked by the Help Desk, ext. 4357    ...

  • OSI - After Upgrade, Users using UPLOAD7 Getting Access Denied

    For future DNA upgrades and oracle upgrades   Issue: Users using UPLOAD7 who has issues after the upgrade Get a pop up that says:  Access denied.  Please contact your administrator.... OSI says that w...