Issue: After clicking on the Verafast Client icon, the cursor just spins and the messege first shows detecting device and then seems to get stuck on Initialize Device Resolution: This happens after ...
Issue: Image is projecting upside down Resolution: Menu \ Settings \ second tab \ Oriantation \ select Classroom Front Adjust to screen by going to Settings \ General tab \ Keystone (usually about...
Issue: User requests to have 7Zip software Installed Resolution: This is installed on a case-by-case bases. Assign the ticket to Patrick for approval. Request Security lower Bit9 for install \\h...
Verifast Error: Exception=VFException Message=Server not connected error. Additional Information=java.rmi.ConnectException: Connection refused to host: 10.20.0.34; nested exception is: java.net.Co...
Accessing DataTrac Test (for Diane Valentine) Please do the following to connect to a workstation to test the new Datatrac: 1. Click the Windows Start -> All Programs-> Accessories-> Remote Desktop ...
If it's a new PC, check the Enviornment for these paths: DBName: nifc Path: C:\Oracle\11g32\Client;G:\OSI\BANK\DLL\BIN;G:\OSI\BANK\DLL (must be at the beginning) TNS_ADMIN: G:\oracle\client\NE...
Issue: a User is not able to access a website that they usually have no issues getting to. Resolution: Internet Options \ Advanced tab Click on Restore advanced settings button Click Reset button ...
Issue: Can you help us out in Production Services with the RETC printer? We can’t connect to it. Resolution: Login to WFSOPTIMA server using Wausau5 and restart the “WFS Substitute Check Print Queue” ...
Issue: Cannot access the swbc.com webpage or the ECM Payment section in Akcelerant Resolution: Advanced \ Reset (include Personal) Privacy \ Advanced \ check the Cookies Override automatic cookies...
See attached document...