Ascensus (IRA) Access User log in and passwords are handled by Virginia Jensen however most staff do not need this. If they are trying to access the site and get a window asking for logon and passwo...
Mimecast Email Service (see attached for detailed instructions) What is happening? We are excited to announce an upgrade to our existing email SPAM, Encryption, Large File Transfer, Archiving, and ...
Ensure the PC has been added to the Manager Console (See SCLogic Client Setup attached instructions) Lower in Bit9 From \\helpdeskstor\General\SCLogic2015, copy 2015 SCLIntra Desktop to the Public D...
10.10.24.203/server-manager Continue…. Logon and password are in Keepass (see attached for detailed instructions) Go to NuPOINT WEB CONSOLE \ Mailboxes Type in users primary ext. and click Sea...
From: Lisa Healey Sent: Wednesday, December 16, 2015 11:51 AM Hello, Exciting news! Attached you will find the procedure for Unlocking (resetting) and/or Changing user passwords in OSI/DNA. All Bran...
If the program will not run (MiCollab Client has stopped working error message) - uninstall MiCollab Client 6.0 (Repair ususally does not work) copy \\islandstor\windows_7_packages\Misc\micollabcl...
First question, do they log into an ACD split. If so, they must be logged in in order for the phone to be unlocked (this appears to the the way the Model 5320 works) Phone showing LOCKED If the user...
User not showing up in the Agent State by Time (see attached for detailed instructions) To see what AG (Agent Groups) a user is in, right click in the Agent State by Time and Select Add\Remove Devic...
Issue: When logged into the Agent, the icon does not appear in the Open Applications Taskbar. I have to go to the Hidden Icons arrow, right-click on it and RESTORE. Resolution: In the program go to ...
PROCEDURES FOR REMOTE PHONE HOT DESK (FORMERLY EXTENSION MOBILITY) PRESS HOT DESK BUTTON PRESS LOGIN BUTTON ENTER EXT # XXXX HIT THE OK BUTTON ENTER YOUR PIN # = YOUR EXT # HIT THE OK BUTTON YOU...