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  • Outlook - Create an Undisclosed Recipients

    How To - Create an Address Book Entry for Undisclosed Recipients Open Outlook Click New on menu bar Select Contact On the Undisclosed Recipients- Contact Screen (Enter the below information) Full Name...

  • ACH - MIR_ACHFilesReprocessed_2010_01_04

      Description Of Incident: The ACH program could not find 2010 folder to store the ACH files. So they were not moved out of the active folder. The night operator asked business services for approval t...

  • Network - MIR_EastLake_Branch_2010_01_02

      Description Of Incident: AT&T had a power outage at their hub. East Lake is a type two location therefore Cox Communication was also affective by this outage.  Both branch circuits were affected by ...

  • Statement - MIR_Estatement_2010_01_07

      Description Of Incident: Members who previously enrolled in e-statements then closed all their accounts; later reopened a new account and signed up for e-statements were getting charged a fee   Caus...

  • Network - MIR_Network_Outage_2010_01_07

      Description Of Incident: Cox Communication states that the circuit went down due to a drop in the routing protocol.   Cause: The root cause of why the circuit went down is still under investigation....

  • Network - MIR_Network_Outage_2010_01_12

      Description Of Incident:  The circuit between the Island Center and Irvine went down due to over utilization.    Cause:  We replication, online data and phone traffic going over the one data circuit...

  • Desktop - Screen Resolution

    How To Adjust Screen Resolution Right Mouse Click on Desktop Select Screen Resolution Click drop-down arrow next to Resolution option Select Resolution size Click Apply or OK...

  • Internet Explorer - Toolbar Auto Hide

    How To Re-Activate Auto Hide Toolbar Click Tools Un-Select Full Screen or Hit F11 key  ...

  • Relationship Manager (Old Online Banking) - Account Locked & Link

    Account Locked Please contact one of the below Staff Steve Brown - x7540 Blanca Donahue - x7535 Mark Firestone - x7001   Relationship Manager Link https://rm.myislandbanking.com/support/main.asp  ...

  • FIS eAccess - Account Locked

    How To Reset Password Open FIS eAccess website Click 'Did you forget your password?' hyperlink Enter your User ID: 'username@myisland.com' Answer Your Challenge Question (challenge question is what y...